Bill treated us as if we were the most important clients he had. Being in the "senior citizen" category was a challenge for me with everything being generated via computer for signing, but Bill was SO patient and helpful. This was the 1st pre-owned home I've purchased and it was quite an eye-opening experience. Bill's response times, via phone, text and email were immediate and he ALWAYS had a smile in his voice and a kind word for me. Even after closing, he has helped us with things/issues that has made our lives easier during the Transition. If looking for a realtor, you cannot choose anyone better than William Means.